Your rebate is only eligible to be spent on items listed in the Platinum Partner Category. Your rebate can not be redeemed against any other products, such as consumables. If you have consumables or any product in your basket not eligible, your rebate code will not work. YOU MUST ENSURE YOUR BASKET ONLY CONTAINS ITEMS FROM THE PLATINUM PARTNER CATEGORY FOR YOUR PROMOTION TO WORK.

The first thing to do is to double check you have copied the promo code correctly. If the code still is not working, it could be due to the following: either you have items in your basket that are not eligible to be redeemed against the rebate, thus you would need to remove these. Only products in the Platinum Partner Category can be in your basket when you apply the code and checkout. The other reason why your rebate code may not be working is due to having a basket value less than your rebate credit amount. If this is the case, good news! You need to add more items from the Platinum Partner Category to increase your basket value above the rebate credit amount. We've put a helpful video together situated at the top of this page, however if you are still getting stuck, you can call us on 01304831831.